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CREATIVE Financial December/January, 2002


ING Direct Café Opens With Great Deals On Savings, Loans And Great Coffee

The ING DIRECT Café recently opened in Philadelphia, PA, offering visitors the chance to save money and obtain loans while enjoying a coffee. Visitors can also select from a wide range of ING DIRECT merchandise, relax and read in a comfortable setting or get information about bank products from the Café staff. Customers can surf the Internet for free via onsite computer terminals that are also available for customers to open an account online, check their account status or move funds via the ING DIRECT Web site.

“Our orange ING DIRECT Café is modern, yet designed to be welcoming and comfortable,”said Arkadi Kuhlmann, CEO. “This café allows our customers and guests to visit ING DIRECT, buy a cup of coffee, and learn about the great deals we offer.”


Bank Of America Debuts Talking ATMs

Bank of America has reconfirmed its commitment to the visually impaired community by announcing plans to install more than 7,000 Talking ATMs coast to coast. More than 3,000 talking ATMs are planned by the end of 2002, and the rollout is expected to be complete by the end of 2005.

Bill Raymond, Manager, ATM Channel Strategies & Development at Bank of America, said, “Talking ATMs along with compliant web pages, specialized statements and other initiatives further demonstrate our commitment to serving our customers and how we are embracing ingenuity to make their lives easier.”

Talking ATMs provide audible instructions to people who cannot view information on an ATM screen. The ATMs have audio jacks that deliver spoken instructions through standard headsets to protect the security of users who are blind or have low-vision.


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