Pfaltzgraff Kiosk Provides ‘Virtual Inventory’
Pfaltzgraff, a leading manufacturer of casual dinnerware and accessories offers a large number of patterns, each with a varying number of pieces. One of Pfaltzgraff'’s goals is to offer consumers the most complete line of accessories for its dinnerware patterns. The Company wanted a kiosk to provide a tool to store staff that would allow them to easily help customers browse through the myriads of patterns. Pfaltzgraff also wanted the ability to access their Web-based gift registry system from the kiosk.
Livewire, a York, PA, based kiosk manufacturer, implemented a hybrid online kiosk application that leveraged Pfaltzgraff's existing web site to provide “virtual inventory” ordering capability to customers and salespeople in the stores. This virtual inventory system ensures that a customer will never be turned away from a purchase because their item is not in stock.
Alienware Opens First Retail Location
Alienware, manufacturer of high-performance desktops, notebooks, media centers, servers and professional systems, has opened its first retail location at Dadeland Mall in Miami, FL. The new location allows customers to try out the latest Alienware products, speak face-to-face with technology experts, sign up to take instructional classes and play the hottest PC games, as well as test drive, custom configure and buy Alienware systems. The retail location marks the launch of Alienware's initiative to create an incredible user experience.
“The mission of our new retail location is to create an exuberant user experience that has been thrilling thousands of Alienware customers since 1996,” said Nelson Gonzalez, CEO for Alienware. “The retail location represents an opportunity for customers to see the entire line of Alienware systems, as well as never-before-seen products, in a personal and interactive manner.”
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